Delivery & Returns

We offer FREE DELIVERY for all orders over £80 for total weight of postage under 30kg. Standard Delivery starts from £1.95. 

Want to return an item? No problem! Please fill out this Returns Request Form so we can get this sorted for you. 

Delivery Options




Estimated Delivery time


Standard Post Delivery



From £1.95 depending on weight.

Free for orders over £80 for total weight of postage under 30kg.


5-7 working days (includes estimated processing and shipping time)


Express / Special Delivery Next Day



Currently Unavailable. Please email if your order is urgent and you'd like more assistance. 


Delivery in London by Food Sanctuary Representative


Cost dependent on order size and delivery location.

A Food Sanctuary Representative will contact you to arrange a suitable time slot for delivery after you have completed an order. Please see below for more information. Standard delivery cost apply.

 Store Pickup



Available in our Twickenham store.

34 York Street, TW1 3LJ, Twickenham.


Additional Information

Combining Orders and Delivery:

Our delivery charges are dependent on total product and product packaging weight. Our minimum charge starts at £1.95. Our delivery is carried out by Royal Mail or where necessary, by our nominated courier company. 

Free delivery costs for all orders over £80, at the discretion of management.

Customers may combine items from multiple orders into a single package. In line with our Terms and Conditions, 2.6. from receipt of your order and payment in full, we aim to despatch your order within two working days, stock permitting.

Note: Our delivery partners may take at least 3 working days or more to deliver the product for Standard Delivery.

All orders quoted above are for UK Mainland Deliveries only.

Working Days & Saturday Delivery

Deliveries are made Monday to Friday (except Bank Holidays). We do not deliver on Saturday, Sunday and Bank Holidays. All delivery charges are inclusive of packaging.

Delivery in London

Available up to 15 miles radius from Central London only. Our representative will contact you to arrange a suitable delivery time slot after receipt of a completed order. For further enquiries, please email or complete our Contact Us form. We will do our best to respond within 1-2 working days.

International Delivery

We are unable to offer International and Premium services (Express and Saturday) where the destination country is not mainland UK or UK offshore (not limited to the following postcode areas) at present: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

If you require more specific assistance on delivery, please email and we will do our best to respond within 2 working days.